Comments on: Hertz #1 By a Mile – Thanks Walter! http://humanvoice.wordpress.com/2008/10/01/hertz-1-by-a-mile-%e2%80%93-thanks-walter/ WOM, Social Media, Advocacy, Measurement, Marketing Thu, 12 Nov 2009 04:10:03 +0000 http://wordpress.com/ hourly 1 By: Andy Sernovitz's Damn, I Wish I'd Thought of That! http://humanvoice.wordpress.com/2008/10/01/hertz-1-by-a-mile-%e2%80%93-thanks-walter/#comment-286 Andy Sernovitz's Damn, I Wish I'd Thought of That! Fri, 10 Oct 2008 13:00:10 +0000 http://humanvoice.wordpress.com/2008/10/01/hertz-1-by-a-mile-%e2%80%93-thanks-walter/#comment-286 <strong>When you go the extra mile...</strong> Big idea: What if every employee could make one extra customer happy each day? How many referrals would you get? Would it cost anything? From MotiveQuest's Tom O'Brien On Friday afternoon I returned to the Hertz LAX location at 12:30... When you go the extra mile…

Big idea: What if every employee could make one extra customer happy each day? How many referrals would you get? Would it cost anything? From MotiveQuest’s Tom O’Brien On Friday afternoon I returned to the Hertz LAX location at 12:30…

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